Unhappy with nrma service

Submitted: Monday, Jan 07, 2008 at 10:13
ThreadID: 53197 Views:4898 Replies:10 FollowUps:5
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Hi Everybody.
Yesterday our 18 year old daughter made a poor judgement call and drove through water over the road, (she walked it first as she had been taught)this was her only way home after the ferry had been cancelled due to flooding of river. Well the car or she was not as good as thought and it stopped, couldnt get it started so pushed it out of the water and called the NRMA has Free to go service for 17 to 18 year olds. Told her somebody would come Ok she waited for three hours then rang her parents off we go in the cruiser to pick her up and deal with it. This road was a gravel road and between to twons rang to cancel and tell them will get it dealt with when the water subsides. The call centre person was not helpfull at all, was rude and informed us they had placed this request on hold but had not informed our dughter of this. So to have an 18 year old daughter caught in this situation was not good. I am not having a go at the servicemen just at having a call centre in Sydney or wherever instead of having the calls being dealt with by local people. There I have had my gripe. If we had not gone when we did it would have been a case of the SES being called out or her being isolated there for three or four days. Then I suppose I cant expect anymore when I rang to check on our coverage when going to the cape on of their call people did not believe me when I told her there would be no mobile coverage. Her comment was there would not be anywhere in Australia not covered by mobile reception.
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