Terms of Use

The ExplorOz website ("Site") is owned and operated by I.T. Beyond Pty Limited (ACN 086 714 490) ("I.T. Beyond"). Your access to the Site is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document and elsewhere on the Site (known collectively as "Terms of Use"). Your use of, and/or access to, the Site constitutes your agreement to the Terms of Use. I.T. Beyond reserves the right to amend the Terms of Use at any time. Since you are bound by these Terms of Use, you should periodically refer to them in this document and elsewhere on the Site.

All information, text, material, graphics, software and advertisements on the Site ("Content") are Copyright ©1999-2011 I.T Beyond Pty Ltd, its suppliers and/or licensors unless expressly indicated otherwise on the Site. The Content is protected by Australian and international copyright and trademark laws. Content on the Site is published in real-time, and you must not modify, copy, reproduce, republish, frame, upload to a third party, post, transmit or distribute this Content in any way except as expressly provided for on the Site or expressly authorised in writing by I.T. Beyond or its Affiliates. Strictly on the condition that you keep all Content intact and in the same form as presented on the Site (including without limitation all copyright, trademark and other proprietary notices and all advertisements), you may: a) using an industry-standard Web browser, download and view the Content for your personal, non-commercial use, or b) if you are an Internet service and/or access provider, supply the Content to your subscriber. You must not use the Site in any manner or for any purpose which is unlawful or in any manner which violates any right of I.T. Beyond or an Affiliate or which is prohibited by the Terms of Use.

The Site contains interactive communication facilities which provide for feedback by users to the Site, real-time interaction between users (including individuals referred to as visitors and members) and other electronic messaging and notice services ("Communication Facilities").

It is a condition of your use of any Communication Facility and your access to the Site that you do not do any of the following:

• restrict or inhibit any other user from using or enjoying any Forum;


• post or transmit any unlawful, threatening, abusive, defamatory, obscene, vulgar, pornographic, profane or indecent information or material of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any applicable law;


• post or transmit any material of any kind which violates or infringes upon the rights of any other person, including material which is an invasion of any privacy or publicity rights or which is protected by copyright, trademark or any other proprietary right, or derivative works with respect thereto, without first obtaining permission from the owner or relevant right holder;


• post or transmit any material of any kind which contains a virus or other harmful component;


• post, transmit or in any way exploit any material of any kind for commercial purposes, or which contains any promotional material or advertising;


• delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded; or


• download any file posted by any other user of a Forum if you know, or reasonably ought to know, that the file cannot legally be distributed in such manner.

In particular, your use of the ExplorOz Forum is conditional upon your adherence to the Forum Rules and your acceptance of our Moderation Policy and Legal Threats Policy.

I.T. Beyond may from time to time monitor or review the contents of its Communication Facilities. While I.T. Beyond reserves its right to edit, refuse to post or to remove any information and/or materials (in whole or in part) that in I.T. Beyond's sole discretion is in any way objectionable or in violation of any applicable law or the Terms of Use, I.T. Beyond has no obligation whatsoever to monitor any Communication Facility or to edit, delete or refuse to post such contents, nor is I.T. Beyond responsible for any contents in any Communication Facilities (including any information, comments and/or advice of any individual referred to as guest or expert whose statements on the Site are solely their own). You expressly acknowledge and agree that the Communication Facilities provide a means of public and not private communications.

I.T. Beyond reserves the right to cooperate fully with any law enforcement authority in any jurisdiction in respect of any lawful direction or request to disclose the identity or other information in respect of anyone posting any materials which violate any applicable or relevant law.

By placing any information or other material on the Site (including posting messages, uploading files, inputting data or engaging in any other form of communication), you grant to I.T. Beyond a perpetual, royalty-free, non-exclusive, irrevocable, unrestricted, worldwide licence to do the following in respect of the information or material:


The foregoing grant includes the right to exploit all proprietary rights in any such information or other material including but not limited to rights under copyright, trademark, service mark or patent laws under any jurisdiction worldwide. You expressly waive in favour of I.T. Beyond and any other party authorised by I.T. Beyond all moral rights and any similar rights in any jurisdiction which you may have or hereafter acquire in respect of any relevant communication or other material. At the request and expense of I.T. Beyond, you will execute and deliver to I.T. Beyond such instruments and take such other actions as may be required to carry out this grant of licence and waiver.

The Site contains hyperlinks and other pointers to Internet websites operated by third parties. These linked websites are not under the control of I.T. Beyond, and I.T. Beyond is not responsible for the contents of any linked web or any hyperlink contained in a linked website. I.T. Beyond provides these hyperlinks to you as a convenience only, and the inclusion of any link does not imply any endorsement of the linked website by I.T. Beyond or its Affiliates. You link to any such website entirely at your own risk.

The Site also contains third party advertisements (including banner ads and full page advertisements) which contain embedded hyperlinks or which include referral buttons to websites operated by third parties or their licensees or contractors. All third party advertising (including referral buttons and embedded hyperlinks) is paid for by the relevant third party advertisers and are not recommendations or endorsements by I.T. Beyond or its Affiliates or their respective directors or employees. You are referred to the relevant advertiser for all information regarding the advertiser and its products and/or services.

In some instances, the advertisement will contain representations or offers by the third party advertiser which you can accept by linking to the advertiser's website and executing the relevant transaction. Such offers are not made by I.T. Beyond, and the third party advertiser is solely responsible to you for the delivery of any goods or services you purchase on the third party website.

Location

Our warehouse is located in SA. No facility is provided for local pick-up or return of orders.

Delivery Time

Activation of Membership subscriptions and delivery of downloadable items such as maps and software are automated so delivery will be immediate on these orders. A few items such as a Replacement Lifetime Members stickers and annual Member stickers are sent from our administration office in Perth, Western Australia. No facility is provided for pick-up of orders in WA.

The remainder of our products are stocked at the warehouse and are dispatched using our order fulfilment company.
Items held in the warehouse can be shipped same day if orders are placed before 1pm SA time. The estimated delivery time frame will be displayed in the shopping cart, and you can upgrade to other delivery options if available in the checkout.

Note - the delivery time quoted for each option does not include time for payment clearance and is only activated from the day actual order processing begins.

Postage & Packaging

We accept orders worldwide and can ship goods to any country in the world. International Orders are sent via Australia Post Air Mail 10 business days. We do not send Member stickers for Member Subscriptions to addresses outside of Australia. Postage and packaging charges are paid by the consumer and are calculated to deliver the fastest and best value option to the customer. The combined cost is called "Freight" and is itemised separately in your Shopping Cart.

Stock Availability

An item's stock availability will be displayed on the Product Page, the majority of items will be "In Stock" and dispatched promptly, however items that are awaiting an inbound delivery will display the message "Dispatch 1-4 days" and will be dispatched within this timeframe. "Pre-Order" items will have a message on the item page with an approximate dispatch date. Please note that orders are not part-shipped, therefore your order will be dispatched only once all items are in stock, if we are informed that an item will take longer than the dispatch timeframe shown on the item page, we will contact you promptly via email with an updated ETA and offer the option of an exchange or refund.

Order Process

After filling your cart you must click the CHECKOUT button to direct your browser onto a secure server to enable you to provide your private information. This server is secured via the use of SSL encryption.

Payment Options

At the CHECKOUT you will nominate your method of payment from the following options; Visa, Mastercard, American Express, Direct Deposit to our Account, or PayPal. Based on your selection, you will be given the appropriate information to allow you to proceed with the selected payment method. Orders are not processed until payments have cleared. If using PayPal or Credit Card as your method of payment, these are generally cleared immediately. However please note that payments by direct deposit into our bank account can incur significant processing delays due to time for inter-bank clearance and additional time for human account checking/reconciliation.

Order Confirmation

After the payment screen is completed by the consumer, a system generated email confirming your ordered items will be immediately sent to the email address supplied in the order process. I.T. Beyond is not responsible for contacting consumers by any other means if the email fails due to an incorrect address being supplied by you in the order, or default address in your registered profile. No response is required by the consumer to this confirmation report however orders will not be processed until payment has been received. Please note that payments by Direct Deposit must be received and cleared before we will commence order packing. You will receive further email alerts confirming the status of each stage of the order up to order dispatch.

The email address you provide is used to issue order status notifications throughout the processing, including the issue of a Tax Invoice. The invoice/receipt is sent as an HTML email attachment.

Credit Card Transactions

The Shop operates with the Merchant Name of I.T. Beyond Pty Ltd and by purchasing from the Shop you acknowledge that the transaction will appear on your statement as I.T. Beyond Pty Ltd.

I.T. Beyond uses National Internet Payment Service (a payment gateway service provided by the National Australia Bank). Transactions are processed in real time however order checking and fulfilment will only occur during business hours on the day the order is received (Australian Western Standard Time) weekdays, or next business day if your order is placed afterhours, or on a weekend or public holiday.

Changes to Order

You accept that a transaction on your credit card to the value of the confirmed order will be made immediately through the payment gateway. Unfortunately we cannot guarantee that we can make changes to/cancel/combine orders as our processing may already be underway, but if you would like to request this, we will advise if this is possible and of any costs involved. A second order confirmation will be sent to confirm the changes and either a second debit or a refund will be transacted on your credit card. We do accept phone calls to change orders either during business hours, or as a message left on our after-hours phone service.

If your order has already been shipped then the situation will be assessed by the Shop Manager and is subject to our Returns Policy.

Returns & Cancellations

If you wish to request a return or exchange of a product that is a physical item (not downloadable/digital products or Membership subscriptions) due to a change of mind, or incorrect selection then you must request a Returns Form by writing to info@exploroz.com. You will need to complete the Returns Form and include this along with the product/s to be returned to the address supplied on the Returns Form. Returned goods must be received in "as new condition" so that it can be returned to stock for "re-sale". If the item is damaged during transit from consumer to warehouse the return may be refused. The decision of the warehouse returns staff is final. Return postage is at consumer's cost. Goods sent back to our warehouse or to our admin office without such Return Form will be invalid and no responsibility accepted by I. T. Beyond P/L for any loss to consumer. Returns will be refused where the item is no longer stocked by I.T. Beyond, or has been superseded by a new version/edition. All requests for return must be made within 31 days of original purchase. Purchase of downloadable products such as maps and Membership subscriptions cannot be returned, cancelled or refunded. Please choose carefully.

The Trade Practices Act and similar State and Territory Legislation in Australia (and in New Zealand, except where goods or services are acquired for business purposes, the Consumer Guarantees Act 1993 (NZ)) may confer rights and remedies on you in relation to the provision by I.T. Beyond of goods or services on the Site which cannot be excluded, restricted or modified ("Non-excludable Rights"). I.T. Beyond does not exclude any Non-excludable Rights but does exclude all other conditions and warranties implied by custom, law or statute.

Except as provided for by the Non-excludable Rights: a) all Content is provided "as is" and without warranties of any kind, either express or implied, b) I.T. Beyond and its suppliers expressly disclaim all warranties of any kind including but not limited to implied warranties of merchantability and fitness for a particular purpose, c) I.T. Beyond does not warrant that the functions contained in any Content or any Communications Facility or your access to the Site will be uninterrupted or error-free, that any defects will be corrected or that the Site or the server which stores and transmits Content to you are free of viruses or any other harmful components, d) I.T. Beyond does not warrant or make any representation regarding your access to, or the results of your access to, the Site (including any related or linked websites) or any Content in terms of correctness, accuracy, timeliness, completeness, reliability or otherwise, and e) you (and not I.T. Beyond) assume the entire cost of any necessary verification, maintenance, repair and/or correction of any relevant Content.

Under no circumstances (including but not limited to any act or omission on the part of I.T. Beyond) will I.T. Beyond or its Affiliates be liable for any indirect, incidental, special and/or consequential damages or loss of profits whatsoever which result from any use or access of, or any inability to use or access, the Site or any Content. You expressly acknowledge and agree that I.T. Beyond does not exert control over users of the Site (including individuals referred to on the Site as guests and experts) and is not liable either for their opinions or their behaviour including any information and/or advice and any defamatory statements or offensive conduct.

To the fullest extent permitted by law, I.T. Beyond's liability for breach of any implied warranty or condition which cannot be excluded is limited at the option of I.T. Beyond to the following:

• in the case of services supplied or offered by I.T. Beyond, (a) the supply of the services again, or (b) the payment of the cost of having services supplied again; and


• in the case of goods supplied or offered by I.T. Beyond, (c) the replacement of the goods or the supply of equivalent goods, (d) the repair of such goods, (e) the payment of the cost of replacing the goods or acquiring equivalent goods, or (f) the payment of the cost of having the goods repaired.

The Terms of Use are effective until terminated by I.T. Beyond, and I.T. Beyond may terminate this agreement and your access to the Site at any time without notice. In the event of termination, you are no longer authorised to access the Site, but all restrictions imposed on you, licenses granted by you and all I.T. Beyond disclaimers and limitations of liability set out in the Terms of Use will survive.

All trademarks displayed on the Site are trademarks of their respective owners. Nothing contained on the Site should be construed as granting any license or right of use of any trademark displayed on the Site without the express written permission of I.T. Beyond, the relevant I.T. Beyond affiliate or third-party owner.

I.T. Beyond relies on your continued observance of these Terms of Use. If I.T. Beyond suffers any loss or damage or incurs any costs in connection with any breach of these Terms of Use or any other legal obligation then you agree to indemnify I.T. Beyond for those losses, damages and costs.

The terms of this agreement apply to the full extent possible in relation to the supply by I.T. Beyond of any content or services.

This agreement will be governed by and construed in accordance with the laws of Western Australia, Australia. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Western Australia. If any provision of this agreement is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of the agreement which will continue in full force and effect.

All rights not expressly granted herein are reserved.