Monday, Aug 28, 2017 at 14:52
Hi Scruffy,
I have received the reply which I will posted below for all to read.One thing I have learnt through this exercise is that when you return to the store where you made the initial purchase ask to have the damaged tyres sent to head office so a proper appraisal can be carried out. A Graduate TFS Engineer examined the photos of my situation.
What they have said......2 emails.
Good Morning Tony,
Thank you for sending the photos through. I spoke to the Coffs store and unfortunately, as it was not submitted at the time of the event, the tyre has been scrapped. From the photos and information provided, it is likely that there was a slow leak of air leading to excessive heat build-up in the tyre causing it to fail.
Picture 4. shows the common signs of run flat damage which is indicative of running under pressure; as I know you kept an eye on your pressures and didn’t go off road, it is likely that some road
debris has caused a leak in the final stage of your trip. As manufacturing defects often become apparent in the early stages and given the evidence provided I believe that cause of the failure to be a road
hazard. I hope this resolves your query, if you have further questions please feel free to contact me.
Kind Regards
Courtney Brown | TFS Engineer NSW/ACT
BRIDGESTONE AUSTRALIA LTD.
148 Silverwater Road, Silverwater NSW 2128
P: 02 8756 4500 | M: 0407 604 978| F: 02 8756 4550
W: www.bridgestone.com.au
Courtney Brown
11:47 AM (2 hours ago)
to me
Hi Tony,
Unfortunately without the tyre it is difficult to determine the exact cause, instead we can only rely on the information provided and our technical knowledge. With the information given the likely cause has been identified as a road
hazard causing a slow leak of air leading to failure.
Bridgestone’s manufacturing warranty, guarantees all of our products and customers are invited to submit their tyres to our technical team if they are uncertain of the cause of failure. Our technical team only report on the evidence gathered. If a manufacturing defect is found Bridgestone provides 100% refund and we chase up the causes of that defect with the appropriate manufacturing plant.
As for the other cases I cannot comment as they have not been submitted to us and I do not have all the evidence. However if they wish to submit their tyres we are more than happy to investigate. Unfortunately we cannot guarantee against road hazards for the dueler range of tyres due to their nature of use.
Kind Regards
Courtney Brown | Graduate TFS Engineer NSW/ACT
BRIDGESTONE AUSTRALIA LTD.
148 Silverwater Road, Silverwater NSW 2128
P: 02 8756 4500 | M: 0407 604 978| F: 02 8756 4550
W: www.bridgestone.com.au
FollowupID:
883779