Is it my computer?
Submitted: Monday, Jun 20, 2011 at 19:22
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Member - Mike
Hi
Has anybody else had trouble try to load
treks - I just get a small circle which says loading - I got sick of it after 10 mins. Surely it must load quicker than that.
Mind you I'm not the most computer savvy person around!!
Cheers & thanks for any reply's
Mike
Reply By: ExplorOz - David & Michelle - Tuesday, Jun 21, 2011 at 13:42
Tuesday, Jun 21, 2011 at 13:42
Anyone having trouble needs to look at their computer systems - operating systems, browser, versions etc.
Treks and
Places have a mapping engine so are always dealt with a bit differently to anything else you may be used to. On our end of it, we run a dedicated server to push this data out to the internet in the most efficient way possible.
However, some brilliant nut will bring out a new browser that deals with applications in new ways meaning things might not work as they used to, nor as they were designed to! This is a never-ending source of continual application development to ensure our
tools stay compatible, but David, "almost" lives inside his software and we have cross-
browser testing machines (but no Macs) so mostly we know instantly when something isn't working and we fix it within minutes, HOWEVER there are so many intricate parts to the site and that brilliant nut at Firefox or IE might have found a way to bust something deeper within than where we work so we continue to value receiving your direct
feedback - to send a specific explanation of a problem, please use the
Feedback Form which is access under the Contact menu on the site. This form will track what operating system and browser you are using which helps us with the first diagnostic too.
I'm pretty confident, there are no new conflicts going on with
Treks or
Places as we haven't had any volume of consistent feeback on this issue. This tends to point back to the individual system you are using. Hope this helps?!!
Michelle
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