you get what you pay for
Submitted: Wednesday, Aug 27, 2003 at 20:08
ThreadID:
6870
Views:
1796
Replies:
11
FollowUps:
24
This Thread has been Archived
diamond (bendigo)
i quoted a customer a couple of weeks ago for a full set of leafs and shockers for a hilux over the phone.never heard back from him untill today.
hello i spoke to you a couple of weeks ago about getting new suspention on my hilux. just wonderijng if i can bring it in for a wheel alignment.i got the work done down in
melbourne they were $200 cheaper.ok we could do that now if you like.
put car up on hoist and as usual have a sticky at the work they done.
well well what do we have here.
(1)every single nut(no bull....)every single nut on u bolts loose.
(2)no spring washers to be seen on any
(3)one nut on rear u bolt cross threaded.
(4)shocks were made in mexico(im not telling you the name)lol we call them roadworthy shocks the type you fit when your selling your car.i quoted him on pedders.
(5)shocks wernt even the right ones there was a 5mm gap between the bush mounting and the bushs.
(6)didnt end up doing wheel alignment Lh tie rod end about to fall of.
so i was $200 dearer trip to melb$50 petrol .me to replace 1 u bolt and fit spring washes $60 another trip to
melbourne to get shocks looked at another$50 20 min argument with guy on mobile that would have to be $10 so a total saving over my price of $30. and probly have to replace shockers in 6months again.
SO REMEMBER YOU GET WHAT YOU PAY FOR.
cheers
—~‘¬‘¥•s’B
Reply By: Member - Andrew(WA) - Thursday, Aug 28, 2003 at 00:02
Thursday, Aug 28, 2003 at 00:02
diamond
Was he a
young bloke???
It takes a few years experience to figure it out and usually a few mistakes before we start to learn about "getting what you pay for"
You can't blame a bloke for trying to get the best price but then we learn the best price isn't always the best job.
If your a good tradesman/mechanic whatever, word of mouth will get more and more business everytime. The guys who stuffed up the other job for a few $ less probably did you a favour in the long run.
I will save money and pay more as long as I know I'm getting a good job and will be looked after if something goes wrong.
I recently had a heap of stuff installed by ARB. It cost me a bit more but who cares. It was installed
well, and on time.
Happy customer = happy days.
Sounds like your the type of bloke to visit as
well. Keep it up mate.
AnswerID:
29389
Follow Up By: diamond (bendigo) - Thursday, Aug 28, 2003 at 13:17
Thursday, Aug 28, 2003 at 13:17
yeh he was a
young bloke about 50.
im getting there (im 35) so im real
young.—~‘¬‘¥•s’B
FollowupID:
20532
Reply By: Steve from Drive Systems Victoria - Thursday, Aug 28, 2003 at 09:42
Thursday, Aug 28, 2003 at 09:42
Don't be too hard on the guy, Diamond, he was only voting with his hip pocket, a lesson that we have all gone through, otherwise you would not have made the point. Put yourself in his shoes and consider yourself in the market for something that you do not entirely understand, say for example, buying a new hot water service for your
home. What do you do? You get on the phone and ring around for the best price. You try to find out if the brand is any good, some say yes, some say no. In the end, you make a choice on the money in your pocket most times. It happens to us all, and just because the bloke got taken for a ride is not really his fault this time. He may even have realised he was ripped, and decided that what you said was correct all along. So he fronts back to you to try to salvage some of the bleep , that another dealer has dropped him in. Do the right thing and make the car safe, point out the short-comings, charge him a fair price and you will have another loyal customer. Call him ableepand lose him, then perhaps you should consider why you are in the game in the first place??We are all learning new things every day, aren't we ?
AnswerID:
29411
Follow Up By: Kev - (Cairns,QLD) - Thursday, Aug 28, 2003 at 09:54
Thursday, Aug 28, 2003 at 09:54
The difference with a hot water system is you may need it straight away as the kids & missus is unhappy with no hot water and you are rushed into the decision.
Your
suspension on the other hand can wait untill you have spent the time window shopping (internet even) and are quite conferdent you know exactly what you want & at what price.
He is lucky someone was interested enough to check the dodgy
suspension for him !
FollowupID:
20508
Follow Up By: Steve from Drive Systems Victoria - Thursday, Aug 28, 2003 at 10:51
Thursday, Aug 28, 2003 at 10:51
For Kev in
Cairns...eh???????????????????? Who said the hot water system was an emergency?? In any case that is not the point. When I pressed the submit button here, it must have changed from Mexican to whatever lingo you speak up there.?? The guy got ripped off by some scumbag retailer who was only interested in the colour of his cash. And unless you are a mechanic or engineer of some sort, you are not going to know what you got until you get another appraisal. Are you? You're correct in stating that he was fortunate enough to have the bodgey job retified by a reputable retailer, but had he not been told by Diamond of the short comings of the crappy
suspension work, chance are he would be still driving about in happy ignorance. Have you never been taken for a ride?
FollowupID:
20513
Follow Up By: Kev - (Cairns,QLD) - Thursday, Aug 28, 2003 at 12:11
Thursday, Aug 28, 2003 at 12:11
From where i come from most blokes know there vehicals inside out and soon realise when someone is trying to pull the wool over ther eyes and don't buy something worth a couple of grand without knowing exactly what there in for. And if they do then they have no one to blame but themselves.
"you are not going to know what you got untill you get another appraisal"
This is called doing your homework & you don't need to be a machanic to do this.
I once saw on this site a thread about a guy (from south) asking how to change the oil in his 4wd, i nearly fell of my
seat.
This made me think that not every one grew up the same way we did and im still not sure what he did when he was
young ???
Maybe some need to learn the hard way.
BTW- No i don't think iv been take on a ride like that, if i have it doesn't come to mind.
FollowupID:
20521
Follow Up By: diamond (bendigo) - Thursday, Aug 28, 2003 at 13:28
Thursday, Aug 28, 2003 at 13:28
gday steve.
im not having a go at the customer at all.
the thread was more to point out that cheaper isnt always better.
your example of hot water heater is a perfect.
if i need one i ring every seller in bendigo for a price ask about waranty on the unit and 100 other question then buy the one thats the best value formoney with everything taken into account
cheers.—~‘¬‘¥•s’B
FollowupID:
20536
Follow Up By: Steve from Drive Systems Victoria - Thursday, Aug 28, 2003 at 15:06
Thursday, Aug 28, 2003 at 15:06
Like I said, Kev, you've missed the point altogether.
The point about the bloke not knowing how to change his oil is another example, is it not? If you've never been dudded, then you must be the paragon of all consumers!
FollowupID:
20549
Follow Up By: Martyn (WA) - Thursday, Aug 28, 2003 at 22:25
Thursday, Aug 28, 2003 at 22:25
Steve,
My 2 cents worth, I don't believe there is any excuse for poor workmanship, if I went to a cheaper retailer I would expect a lesser product, somethng else instead of Pedders for example, because that's the way it is but I wouldn't expect spring washers to be left off and nuts cross threaded, in the analogy, that's like accepting the water heater quality for what it is and I'll live with the leaky pipe connections and maybe a leaky gas union. I'm sorry but I don't accept a cheap price for accepting poor and in some case dangerous workmanship, this is only my opinion this is how I see it.Keep the shiny side up
FollowupID:
20609