Saturday, Dec 24, 2005 at 23:26
Hi micanddeb - here's my story - the good and the bad
I chose a no-so-cheap Toshiba Satellite as i wanted something with a good reputation for caravanning for my photos with a 17" screen, and to access Internet (not setting up from a mobile phone at this stage). I purchased from an
Adelaide Ebay
shop an ex-demo fully refurbished by Toshiba with 3 months Toshiba warranty. Pentium processor, fast speed, 1024 ram, 80 gb hard drive - plenty for my photos. It also has DVD burner, and is good for watching DVDs. I purchased from the Ebay
shop with it an additional 2 year warranty through an Australian computer servicing company.
I did not know it was USA model until it arrived. First problem was i couldn't get it to burn to CD. Sent it to a Toshiba agent who said as a USA model, it would need to be sent to USA for Toshiba warranty service and did not recommend i keep it because of this - "sell it and buy and Australian model". He found no fault with the laptop - it seems it is fussy about brand of CD - it prefers TDK Gold, which was the brand i had chosen to store photos on anyway.
Enter my biggest fan "Murphy". When i had the flu and had not backed up anything, my regular computer died - motherboard and hard drive - nothing at all recoverable (several experts tried). 5 days later, i set up email, my software, and what i had on back up CD onto the laptop. Next morning it too was dead (darn that Murphy).
The purchased warranty company asked me to take it to my nearest computer
shop, who ascertained the motherboard had gone. The hard drive and all my photos were OK. As a new motherboard had to come from USA it took many weeks. The laptop was sent to the warranty people in the ES who fitted it, tested it and returned it to the store i had left it with. The technician here said it was not working. It is now with a Toshiba agent in
Perth who at first said the replacement motherboard is faulty, but also think the CPU has a problem. Months later i still do not have my laptop.
I do believe it is a one-off for the Toshiba, as the Ebay
shop sells lots of these and offers the same warranty i bought. The warranty company were very surprised to find it was a USA model, so
mine must be the only one that has failed (Murphy does love me so).
Maybe buying a laptop from Ebay (i still buy lots of other stuff on Ebay) is not such a good idea after all, but as photos are irreplaceable, and we spend a lot to get to the
places we take the photos of, it pays to spend the extra to get a good quality laptop that will take the knocks of rough travel (notebook is just a new fangled name for laptop), with plenty of ram and speed as photos take up a lot of memory.
I think my problems have more to do with power supply fluctuations than with what or where i purchased.
Good luck with your research and purchase.
Motherhen
AnswerID:
145503