Company's I would think about buying from again.

Australia Post would have to be low on the list of good companies, although there is little competition to their business.

Their site states that an 'Express Post' article should take 3-4 business days to arrive from 'A' to my location, 'B.'

To be fair it did that, but in between was a farce.

Posted on a Wednesday 29th from 'A'.

I checked the tracking number on Friday 31st and saw 'It's coming today'. Sounds good.

But hang on, on the same page, underneath that was another line that stated 'Expect your item Thursday 10th'. So is it today or next week?

I rang the local Post Office, gave them the tracking number to be told that they had nothing on their screen. The number was re-checked 3 times so that wasn't why it didn't show. They referred me elsewhere.

I filled out a complaint form and received the reply from 'Sandy'. (a real person?)

'The estimated delivery date of your parcel was due to arrive on (04/06/24). We kindly ask that you allow 10 further business days from the EDD to pass to allow more time for the item to be delivered. If the item has not been received by (18/06/24) please re-open or lodge an enquiry through our Help & Support Portal.

So complaining about an 8 day delivery time, turns into a possible 13 working days.

As stated it did arrive, but does anyone at Australia Post know what's happening?

G'day William
Funny you mention companies not to deal with.
Although I mentioned this previously, after responses all went quiet for a while, I suddenly got an email reply from someone in Renogy telling my Regulator is out of warranty which they reminded me of, as if I didn't know. I simply asked if the offending section could be reset.
All replies about my reg/controller showing stupidly high history figures in every field were simply nonsense. I believe the cleaner at Renogy has more idea about their products do than staff. Contact staff definitely NEVER talk to the tech staff.
I regard businesses who have to have a name like HardKORR to get sales as being deceitful. They only source and resell anyway!

While companies are in business to make money, most have a business model of, get the money first, and maybe we may provide customer service, just maybe if you are lucky.

Australia post....Had an item showing for a couple of weeks as still awaiting customs clearance in the US. Checked with US customs and they indicated it had been passed to USPS. Checked with the USPS and yes they had received it but it had but they had lost it!

Granted not Australia posts fault it had gone missing but that is why I insure any items sent. Put in a claim and their response was it is still in US customs. I forwarded the emails from US customs and the USPS and still there response is our sytem shows it is still awaiting customs clearance and we allow 90 working days for US customs to process items. This is for a service that specifies 6-10 business days!

I had to wait 90 business days before they would accept the claim.

Then there are all the other similar claims, their standard response these days for missing items is get the receiver or for me to chase it up with the USPS, hang on I'm paying you to ship it but you want me to do your work and chase it up. Their response is we don't have anyway to chase it up with the USPS, sorry guys that's your problem not my problem as I'm paying you to ship it!

The above is not company bashing, I ship a lot of items to the US, most get delivered without an issue but due to the amount I ship quite a few do get "lost" and the above is their standard response over the past couple of years. The insurance aspect of their delivery service is the cream on the cake to them and they certainly don't like it when they have to pay compensation for the items their partner companies or they loose themselves.

I'm not as negative about Auspost as some. I think that problems like the one described are a result of sellers misusing the Auspost business posting facility to fool customers. What they do is book the shipment and pay for and print the shipping label, which allocates a tracking number, and then wait for the item to come into stock. Auspost sends a message that "it's coming", but when you look at the tracking information there's no nothing until they actually post this item. This is an issue with Ebay sales in particular. I've had quite long delays between being sent the tracking number and the item actually being shipped.
Personally I'd prefer Auspost to wait until the physical item is actually in the system before they tell you it's coming.

I have mixed views about HardKorr. I have had two sets of their folding crockskin solar panels lose much of their capacity fairly quickly. Having researched the problem I found that I'm far from alone, so they must know there is an issue. On the other hand they dealt with my warranty claims very professionally and I eventually got a refund. Selling items that you don't have in stock without warning the customer is pretty poor form in my view.

Company's I will be buying from again.
Opposite Lock in a neighboring town.
Ordered 4 Wolf Pack storage tubs. Was told they only had two but had more coming Thursday. We were leaving Saturday so that would still give us time to get a courier to pick them up and deliver to us. They rang me Thursday morning to tell me that the extras were not in their delivery and they were on the phone looking were they were. Now they were now aware we were leaving Saturday so I was a bit pissed when I got another phone call Friday morning to re state they had no clue were they were. We had given up on getting them when we got a phone call 4:30 Friday arvo saying they had finally shown up. Now this is were they stood out from anybody else I have ever dealt with. The salesman loaded them into their work ute and drove them 100km to my door, on a Friday evening, in his own time!

A company I plan to purchase from again is Lithium Battery Wholesalers in Perth WA, selling ATG lithium batteries & other products, such as solar panels, chargers, & plenty of Victron items. Alan is very approachable & goes out of his way to help customers.

The only time I’ve had to wait some weeks for an item(300Ah battery), on receipt, the faded condition of the delivery docket suggested our local freight person must have “lost” it somewhere in her yard for a week or two.

Bob

Hi William
Just to let you know that I wouldn’t be buying any HardKorr solar blanket/panel products. Had a 200watt solar mat which stopped working after a few uses and was replaced by HardKorr without issue. Now the replacement has done the same thing. Fortunately I also have a Redarc 160w panel that has been excellent. Think I’ll just get another Redarc even though they are expensive. I think one of the issues with HardKorr is that aluminium wire rather than copper wire is used and it just breaks easily.