browser not supported error

He Who

I assume you are talking about the Web App, as ExplorOz Traveller is an App so you wouldn’t be logging into it via MS Edge.

The Web App is only available from a Desktop using either Chrome, Edge, or Opera.

Never been available on Firefox so I don’t see it as an anomaly.

Regards

TrevorDavid

Am having the same problem have reported it to Support.

there is a lot of apps/websites that doen't work with Firefox - just use another browser when you visit the site you require

Same problem with Google Chrome

I just tested Edge and it works.. I see the menu option has changed location, it used to be under Products -> Traveller.. but now its under Account..

8.2.3 is what is being served up.. is that what you're getting?

https://www.exploroz.com/traveller/8.2.3/index.html#/map

Same Problem with both Chrome and Edge
Reported it to support

We haven’t changed anything - but I asked David to test the web app yesterday and he found no issues sorry not sure on this. Try the usual things eg. clear browser cache.
Michelle

I'm also having the same issue with microsoft edge.

DickL is correct - there have been recent browser updates and Windows updates that have caused the webapp to stop working. David needs a day or two to look into finding the solution. This is a sudden and unexpected issue!
Michelle

Hello everyone,

Thank you to all that have responded.

Looking forward to your solution David, no great rush on my part...
we're retired so "too little work and too little travel & much spare time"

Would be nice if it worked on Firefox as it is one of the safest browsers.

Kind regards,

Stephen

The problem stems from the removal of a critical feature from the Chromium based browsers (Chrome & Edge). I have been using this technology and was not aware of the removal so got a little caught unaware. I am working on a solution but it may take some time (week or two not days).

The Opera browser still works correctly and only takes a few minutes to install. If you want to use the web version urgently then please download the Opera browser which will work out of the box.

We will provide updates as we work through the issue in the Chromium based browsers (Chrome and Edge)

David

Hi All,

I have now released an updated version of the web app. This is using some brand new browser based technology and relies on running on the most recent browsers. You will notice increased browser support and as time progresses and all vendors add the latest WASM & OPFS functions more will be working. I have tested the following:

Desktop - Windows
Chrome - 119.0.6045.124
Edge - 119.0.2151.58
Opera - 104.0.4944.54
Firefox - 119.0.1 (i)

Desktop - Mac
Chrome - 119.0.6045.159
Safari - 17.1 (19616.2.9.11.7) (i)

Mobile - ios
Safari - 16 (i, ii)
Chrome - 119.0.6045.109 (i,ii)

(i) Help guides do not work - in data manager Reference Guides will be blue (I am working on this)
(ii) During startup the screen may stay blank for a few seconds

Mobile devices are a bit hit and miss. I have installed a fall back and error checking however some mobile browsers (Chrome - ios) are falling over within the browser/os and are not reporting this condition back to my code - so impossible to trigger my fall back or error messages. Worst part is it may look like it works but when you close the browser and then open it again there will be no data and you will be taken back to the intro screen. We never really targeted the app for operation on mobile devices (you should be using the device specific apps), but it may or may not work. For checking you can open the web app on your device then from the intro page select User Account and login then back to the intro page and wait about 10 seconds - close the tab and the open it again, if the green tick stays on the User Account button then your browser should work.

We will most likely send a newsletter soon stating that it works but if you can test it and report anything in the meantime that would be appreciated.
David