EO 2021 X Hi Res Pack stopped loading

Neil,

I'm not an Apple person so cannot help with details and Apple options.

What does spring to mind, though, is System Requirements.

Does your device meet the requirements at this page?

Note that iPad minis below 6 are not recommended and you must be running iOS 12 or above on a suitable device.

Cheers

Hi Frank

Yes I do comply. I have 7000mb free space. it is not a mini and I am running the latest operation system.

Thanks

Neil

I'm not an Apple user other than my wife's iPad mini. However some things come to mind:
* when you say restart that's a hard restart as in off off?
* do you have the latest version of the app, I vaguely recall some early v7 issues on the iPad?
* using the data manager to delete the maps and reloading.

When it comes to big downloads with the ipad IOS make sure you have nothing else running, turn off all notifications etc etc. I’ve had the same issue with big downloads and this solves it.
Since the bundle is quite large, please ensure that you have a solid internet connection and enough available storage on your device. Also ensure that you remain on the screen while the maps download (do not open a different app, or let your phone screen turn off/go to sleep). iOS devices have a background processing app that prevents some apps from running in the background if they are using a lot of RAM. Unfortunately, while some maps can process in the background, large bundles are often terminated by this background app watchdog creating errors such as the one you are experiencing.

Thanks Warren and Wicket

I walk away for a few hours and when I came back saw Warrens email. I tried to delete the file and start again but there was no delete button only the retry button where the delete button should be. It had not worked before but when I pushed it this time the download process started where it had left off and completed successfully. I think when I was trying before there may have been other demands on the network (what Wicket said) So it has all worked.

Thankyou for your assistance everyone.

Neil