Winch Warranties

Submitted: Monday, Nov 01, 2021 at 14:20
ThreadID: 142786 Views:6672 Replies:5 FollowUps:12
This Thread has been Archived
Hi All, Which brand of 12v winch honors their warranty? I have a Sherpa (Scintex)5yr warranty that had a few problems and being Aust made ( I think) thought I would have no problems getting after sales service, went to their web site looked up support, could not find where to get in touch( site states NOT to ring sales dept as they can't help) and to access a Form that is not there. In frustration I rang sales (only ph # I could find) they gave me a email add for support, I emailed my problems, was told to submit a video ( with instructions on how to do it) of the problems. I did this. A couple of day's later received a reply saying," at first they were going to ask me to send the suspected part into them but as I had thought it may be the gear box they asked why I suspect the g-box? I informed them why, and never heard from them for day's, I eventually received a Returns Advice form, I read the conditions, cheapest freight one way would cost me $128 and if they decided it is not a warranty claim a further $85 inspection fee plus return freight, adds up to about 33% of purchase price. Not what I would call a good warranty. Jeff
Back Expand Un-Read 0 Moderator

Sponsored Links