2019 EOTopo Maps Released - all versions

Hi Michelle
I'm just trying to upgrade the app to the 2019 version. I hit the purchase button, was asked to log into Itunes which I did, and now back at the purchase page. The purchase button is faded out, but I can't see anything happening? I did update the app through the app store first.

What do I do next?

If anyone is encountering problems with UPGRADING from 2018 to 2019 maps in the app (ie. have been existing owners of 2018 offline maps in the ExplorOz Traveller app) then here's what you need to know/check:

1. You must have V3.7 of the app to enable access to the 2019 map server

2. iOS users as at end of June 19 did not have access to V3.7.1 which is required for access to the in-app button for purchase of the 2019 map. However this should only be used if purchasing the offline map pack for the first time as existing owners should be obtaining the upgrade via us to get the discount offer which is ONLY available when buying the map licence for 2019 directly from us (ie. in the ExplorOz shop). See point 3 below.

3. You can only use the promo code EOTOPOAPPUPGRADE in our online shop (on the ExplorOz website) as there is no option to use a promo code for this product in the app store (i.e if you purchase the map in-app you will pay $49.99 instead of $25).

4. You will have to delete the 2018 maps from your device before the Data Manager will make the 2019 versions available for download. You can use the delete buttons in the Data Manager for each map pack - or we recommend go to Advanced and click Clear DB Maps (this is the 3rd red button).

5. If you encounter any other glitches during the downloading of the 2019 maps just be patient - these are very large files to deliver via download and your session may time out for security reasons or due to internet interruptions that may not be apparent to you - they happen. Simply close the app (not just minimise). Then restart app and resume downloading. If it takes time and you have to restart numerous times, then so be it. Just be patient. These are large files to download, yet we have the best server services possible to do the job and for most people it is no problem. Consider switching services if your Wifi is slow - try mobile data.

I've updated the ExplorOz Traveller page on our website with the relevant 2019 details. Includes updates in Help/FAQ etc.

Hi Michelle, downloading 577k pack on the pc comes up with error
"File Format not Recognized
Was playing up on the phone but that is working now.
Any clues?
Thanks Ray.