Making Sense of Map options sold by ExplorOz

We sell 2 different Map Options, and 1 Navigation app - ExplorOz Traveller.

A customer who recently purchased our app ExplorOz Traveller (from Google Play Store for $59.99) and the Offline map license to go with it for $49.99 (from our shop) sought my help today after getting very confused and frustrated. I thought I'd share his experience in case anyone else shares his confusion.

This customer loves our maps so much and knew he could put them on his other devices so he proceeded to go to the EOTopo page and attempted to download the files to his PC but got frustrated when all he got was a message to say he hadn't bought EOTopo download or wasn't logged in.

What he didn't understand is that the map licence he has is for downloading the maps in the ExplorOz Traveller app only. That is why the map license is called ExplorOz Traveller Premium Offline Maps. It is not called EOTopo to help make this clear. (?)

For the once off purchase of $49.99 he can certainly put those maps in any other device he likes without buying the maps again. He doesn't even need to buy a different format of maps if going from Android to Windows or Apple. As the app handles all that. It is very simple. BUT ONLY if that device has the app on it. So all he has to do is put the app on the other device and log in for his map license to be validated and to activate the download buttons for free map installs. NOTE: if you need to go to a different store to get the app for your other device/s then you will need to purchase the app from that store and yes that will be another $59.99.

Please note that the map product sold with the name "EOTopo" (either Premium or Standard) is ONLY for people that aren't using our app but have another navigation program (most common is OziExplorer and HN7). The name is different, the price is different and the format is different. This is also written in the description.

So in summary, we sell 2 different Map Options, and 1 Navigation app - ExplorOz Traveller.