Please check your ExplorOz account

Submitted: Thursday, May 31, 2018 at 18:08
ThreadID: 136788 Views:3627 Replies:5 FollowUps:4
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Folks, for a couple of weeks I've been assisting an awful lot of people having issues with their account suddenly not working as it should and upon investigation I would find that they had created new visitor accounts with the same email address that meant their original account was disabled. I've fixed the issue for everyone that has contacted me but I'm concerned that some of you might still be affected and not realise.

So to check this for yourself - press the Account button at the top right of the site - and check your account details. If the account type or user id is wrong, then you can contact me and I'll assist (will be tomorrow). Or you can go into Edit Account and use the Delete Profile button to remove the problem.

This issue is that if you have registered any new accounts with the same email address as your original account, they will have disabled your original account whether Member or Visitor. But once any additional new profiles have been removed, your original account will appear again.

We will accept the blame for this problem - we found a button link error that may have sent some people to a registration screen instead of a login screen but we've fixed that now. Very sorry to anyone messed up by this but it's easily solved as outlined above.
Michelle Martin
Marketing & Customer Support
I.T. Beyond Pty Ltd / ExplorOz

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