Faulty Products and Warranty

I like to share my recent experience.

I wont mention brand or where I purchased it from, though the outcome was very good once I found out how to do it.

I purchased a GPS 20 months ago with 2 years warranty. Recently the GPS would not recognise being charged in the 4WD via its own cradle. After many attempts to claim a new cradle from the manufacturer under warranty, they first sent out a cradle for the new model which didn't fit. They said keep the replacement and we will send out another replacement (This time I gave them the model number of my unit so they would get it right). I't been 2 weeks since first contact and today I received the 2nd cradle. You would believe it........................its the same cradle but they hacked away 2 lugs to modify it so it would it....................the only way it would if I now screw the GPS to the cradle. The design for my model has the option to screw in into the cradle and clip in only for easy mounting and dis-mounting when you get out of the vehicle. I always take the GPs out at night.
I fed up with contacting them again, though I did.

I found out via Consumer Affairs that all I need to do is ask for a refund from the place of purchase under "product not as intended for use claimed by manufacturer".

It works, I now have organised for a full refund of my unit and prices for GPS's are cheaper for better models than what I paid for mine 20 months ago.

Cheers