Sunday, Nov 16, 2014 at 09:19
This is from Caraveners
Forum
If you go over the original thread started by xxxxxxxx on this issue you will find the following information regarding the modifications performed on his and David's fridges.
To meet my expectations of freezer performance, Dometic removed some of the thermal insulating paste from behind the cooling fins and moved the thermostat from the RHS of the fins to the LHS (the warmer side of the fridge as the flu runs up the back of the fridge on this side). This was done to both fridges.
I think the biggest issue now is getting Dometic to accept that this needs to be done to all fridges.
On the Jayco
forum the following response from Dometic was posted.
Dometic Australia Rebuttal statement regarding RMD8551 and RMD8555 models
As a response to several inaccurate and in some cases ill-informed and possibly defamatory statements being posted in this
forum regarding the above Dometic refrigerator models, Dometic Australia Pty Ltd would like to make the following corrective statements;
1. These models are indeed “T” or tropical rated. This means that they have met or exceeded required approvals testing standards between 18 and 43 degrees Celsius. They are fully approved and suitable for sale in Australia.
2. There is no “known defect” with either of these models. When installed as per our instructions in Jayco Silverline vans they work as designed and required to meet all necessary approvals.
3. It is true that two customers have recently had their refrigerators inspected and undergo minor modification to satisfy higher expectations of these two owners with regards to higher freezer performance.
4. Food safety standards are not compromised by these models in any way.
5. The freezer section is not designed as a “Deep Freezer”, it is small in size and as such there is no need for long term deep frozen storage of food. Irrespective of some comments in this
forum, frozen food does not “go off” or become unsafe to consume above a certain sub-zero temperature, the storage life simply becomes shorter depending on the temperature. One example easily found at the CSIRO website is that Pork Stored at -18C should still be of good quality after being frozen for 10 months, whereas the same pork stored at -12C will also still be of good quality after being frozen for 6 months. The point once again is, the goods don’t “go off” or become dangerous to consume, they just don’t store for as long a period.
6. Dometic Australia are committed to meeting the needs of our customers, and in the event that a product malfunction occurs, which of course can happen with regards any refrigerator manufacturer, we are more than happy to stand behind our product and assist customer both in and out of the product warranty period.
7. Whilst internet forums do have their place and can be a valuable source of information at times, we encourage consumers to make use of our free-call technical help line (1800 21 21 21) if they are experiencing difficulties with any of our production rather seeking answers from people in forums who with all due respect, do not necessarily hold or provide accurate information.
Technical and service department
Dometic Australia Pty Ltd.
Despite their success in coming with a fix for xxxxxx and xxxxxxx they appear to be sticking with the line that their product is working as per specifications. If you look at their brochure on the Dometic Australia site it claims these are good for fridge temperatures down to 7 degrees and freezers down to -12 degrees at 32 degrees ambient, however the brochure says they are SN rated and the label in the fridge says they are T rated. Based on the brochure specifications
mine is just meeting this for the freezer at -13 and easily meeting the fridge performance at between 2 and 4.
AnswerID:
541714