Thursday, May 15, 2014 at 09:17
We've got the same Goldstream model except no shower and
toilet. No end of problems including very bad tyre wear, pelmets falling off, drawers opening when on the road even though locked, info plate dropped off chassis, curtain lining full of holes. This lining was eventually replaced as it was obviously faulty material and it arrived from
Melbourne screwed up into a tight package which of course meant they had to be ironed before fitting.
Tyre wear etc blamed on abuse/misuse/alignment but the worst worn tyre and shocks replaced after Consumer Affairs WA got onto the retailer George Day.
Then we found 2 wheels were so badly buckled they couldn't be balanced so back I went to the retailer......same old story "misuse/abuse, no claim, not interested" and absolute silence from Goldstream who wouldn't answer emails. I'd taken pics of wheels which showed no damage except for a bit of gravel rash.
But they paid up for replacement wheels, fitting of tyres, costs involved in investigating the cause of probs (all without any assistance from the retailer or Goldstream I might add) after I took action in the small claims court and the van is now not bad.
This van was our second new RV from Goldstream and the third from George Day and that was the treatment meted out to us.
I have to add that the girls in the warranty section at the retailers were fully supportive but there was only so much they were allowed to do by management and our probs couldn't be fixed with a tube of silicone.
Many good threads on here and other forums about crap service so look long and hard before making any decision.....and good luck.
AlanH.
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