Unhappy Camper

Submitted: Thursday, Mar 13, 2014 at 16:34

ThreadID: 106683 Views:2472 Replies:3 FollowUps:13

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Member - Noldi (WA)

I purchased a new awning just over a month ago, still waiting for delivery,
Tried to locate it last week NG ended up contacting shops service desk, seems the freight line on the invoice was only for the NSW section, gave me another one for WA contacted them and they handballed me to yet a third freight company that has it but does not know where it is and need a description of the box, back to the service desk, still waiting for a response from just after 7 this morning.

P!$$ed off with the crap service. AAarghhh, Rant over

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Reply By: Member - PJR (NSW) - Thursday, Mar 13, 2014 at 16:41

Thursday, Mar 13, 2014 at 16:41

Ouch.

Just a small word of advice if you got it through Ebay and Paypal. If so start an issue but don't raise it to a claim yet. It will prompt the supplier to get off his derrier and find it. If Paypal was involved then as soon as the 45 day limit is up amd if the awning has not arrived then immediately raise the issue to a real claim and get your money back.

It's not your responsibility. But I think that I would do the same and try to chase it up. Damned annoying isn't it.

Best of luck.

Phil

AnswerID: 528255

Follow Up By: Member - Noldi (WA) - Thursday, Mar 13, 2014 at 16:48

Thursday, Mar 13, 2014 at 16:48

Thanks Phil, I may have used paypal, I normally do, so I have to wait for 45 days to raise it with them?

FollowupID: 810736

Follow Up By: Member - PJR (NSW) - Thursday, Mar 13, 2014 at 16:55

Thursday, Mar 13, 2014 at 16:55

Exactly.

I wouldn't do anything more.

How many days so far?

Phil

FollowupID: 810738

Follow Up By: Member - Noldi (WA) - Thursday, Mar 13, 2014 at 16:57

Thursday, Mar 13, 2014 at 16:57

29 days and counting

FollowupID: 810739

Follow Up By: Member - PJR (NSW) - Thursday, Mar 13, 2014 at 17:00

Thursday, Mar 13, 2014 at 17:00

Sorry Ian I didn't answer your question. I believe that it's 45 days but have only used it for international purchases.

Go to your Paypal account and get the transaction number. Then give them a call on . For some reason my log in is taking hours. I will get you the reference to the procedure.

Okay

Phil

PS When the windows updates top downloading that is

FollowupID: 810740

Follow Up By: Member - PJR (NSW) - Thursday, Mar 13, 2014 at 17:04

Thursday, Mar 13, 2014 at 17:04

Go to Paypal and open the transaction and not the transaction number. Then read down the bottom of the page.

Quote:
If there's a problem with this transaction, you can attempt to resolve it directly with the seller by reporting it in the Resolution Centre within 45 days of the transaction.

By that wording if you consider that it has been long enough plus a bit then contact Paypal.

Okay?

Phil

FollowupID: 810741

Follow Up By: Member - Noldi (WA) - Thursday, Mar 13, 2014 at 17:05

Thursday, Mar 13, 2014 at 17:05

Tks Phil will chase it up tomorrow

FollowupID: 810742

Follow Up By: Member - PJR (NSW) - Thursday, Mar 13, 2014 at 17:07

Thursday, Mar 13, 2014 at 17:07

29 days is long enough for an item purchased in Australia. Go to the item, open it and click on the Resolution Center down the bottom and it's a simple process from there. Then give them a few days and actually ring Paypal.

Phil

FollowupID: 810744

Follow Up By: Bazooka - Thursday, Mar 13, 2014 at 19:24

Thursday, Mar 13, 2014 at 19:24

I may be wrong but I think those terms actually mean you MUST put in a claim WITHIN 45 days of the purchase otherwise you have NO CLAIM.

I've filed a claim well within that timeframe and read of others who missed the boat so I woudn't be waiting.

They will help you with communication with the seller and make a judgement based on available evidence. In some cases they'll refund you without taking the money from the seller (they have contingencies).

FollowupID: 810755

Follow Up By: Member - PJR (NSW) - Thursday, Mar 13, 2014 at 22:37

Thursday, Mar 13, 2014 at 22:37

You are correct. I Pm'd him to do it now. Treatment time!!!!!!

Phil

FollowupID: 810779

Follow Up By: Member - Boobook - Saturday, Mar 15, 2014 at 07:22

Saturday, Mar 15, 2014 at 07:22

For anyone else reading this. To make it crystal clear. 45 days is the limit of recourse on paypal, not the waiting period. It is called the 45 day dispute limit

If you wait 45 days then you have no comeback.

Paypal dispute procedure and limits

FollowupID: 810887

Reply By: Member - Noldi (WA) - Friday, Mar 14, 2014 at 09:54

Friday, Mar 14, 2014 at 09:54

Thanks Phil and Baz, unfortunatly I have checked and did notuse paypal for this purchase, bi%%ered if I know why.
Anyway back to the seller today hopefully have some luck

AnswerID: 528297

Follow Up By: Alloy c/t - Friday, Mar 14, 2014 at 11:03

Friday, Mar 14, 2014 at 11:03

Used Visa or Mastercard ? Talk to your bank and have the transaction reversed.

FollowupID: 810812

Follow Up By: Member - Noldi (WA) - Friday, Mar 14, 2014 at 11:07

Friday, Mar 14, 2014 at 11:07

Thaks Al, I have talked to the seller service centre this morning (due to no email response) They are now taking charge of the search for the awning, fingers crossed. I will keep the banks in mind as a last resort

Rgd
Ian

FollowupID: 810814