Kullkyne Kampers

Did you ring them during business hours?
I have been to their retail premises on several occasions, it is a quite big & well stocked store with friendly staff.

I've used them a few times on-line and always had excellent service. Also been to the bricks and mortar shop, and ditto.

Cheers

I've bought a few things from them and drove past their shop last week and dropped in. Great range.

I bought a swag then a second one, I liked the first one so much. Give them a call they were very responsive for me. Happy customer, no connections etc.

Panic
If paid by credit card ask your bank for a reversal of the charge
If paid by direct deposit ask for a bankers reversal
If paid by PayPal immediatley lodge a dispute.

I just received a fridge slide I ordered from them, I rang them during business hours and got straight through. Answered all my questions and were very helpful.

I suppose it would be too much to expect for the OP to be courteous enough to post an update!
Why not just leave it on a public forum affecting a reputable companies business?

Dunno about the OP but I received my second swag today as promised. I am not sure why the OP has problems, I called today to thank then and they simply answered the phone.

Also I forgot to say, When I originally bought my first swag, it had a small problem with one of the zippers being a bit sticky.

Immediately they offered to replace the Swag. - Send it back and they will replace it. I explained that I was going away and was counting on the swag. No problems they said, and sent me a new one express TNT. They said send the old one back when I get back on Monday.

That sold me. They are a great company and fantastic swags.

I now look at their web site first for camping stuff. Again no affiliations.