Monday, Sep 23, 2019 at 08:59
I had the misfortune of owning a current-style GC. While it did everything more capably and comfortably than previous Jap stuff I’ve owned, events during the time I owned it forced me to sell it prior to its warranty running out.
I didn’t have confidence that my ongoing ownership would be trouble free.
Since this is a parts price thread, I won’t go on any further about the
well-known issues...
I was out in the
Flinders Ranges (doing Skytrek). I’d crawled (super carefully) over some rocks, and on the way back there was a knock in the left front
suspension strut. When I got back to
Sydney the local dealer doubted that Jeep would cover warranty, as the list price for the strut (air
suspension) was in excess of $3000.00
I had 2 problems with this: 1. It was clearly a warranty issue (they acknowledged it), and 2. A claim can’t be denied based perceived on parts cost. Jeep were trying to scare me.
The fact of the matter is that Jeep will send the part back to its manufacturer and be compensated ($3k means nothing as it’s a part swap). The only loser is the servicing dealer, as they only get a time allowance at a reduced labour rate to replace the part.
What really pissed me off is that while the dealer made his best effort to get this resolved in a timely manner, Jeep pushed back the whole time. A manufacturer worth its salt would either have a part in stock, or airfreight it out in an effort to get the vehicle back on the road ASAP (I know of manufacturers that do this).
Instead, they put it on a boat with a regular parts order, which took a couple of MONTHS. Every day that I drove the car with he knocking
suspension made me dislike Jeep a little more.
I sold it soon after it was repaired. I’d had enough.
So, my experience tells me that if you need to buy a non-stocked part, you may need to wait a couple of months to get it. Or buy direct from the US, and potentially save time AND money.
AnswerID:
627797
Follow Up By: RMD - Monday, Sep 23, 2019 at 10:42
Monday, Sep 23, 2019 at 10:42
My neighbour had a new one, RED it was, the dealer almost drove it more km's while testing it after each repair event, (many of those), than the owner ever got to drive it. Same story, sold ASAP while still under warranty.
FollowupID:
901994